With advancements in artificial intelligence (AI) and machine learning (ML), the demand for real-time and accurate data ingestion has reached new heights. AI and ML models, require a constant feed of high-quality data to train, adapt, and deliver accurate insights and predictions. Consequently, organizations must prioritize robust data ingestion strategies to harness the full potential of their data assets and stay competitive in the AI-driven era.

Challenges with Existing Data Ingestion Mechanisms

While platforms like Snowflake offer powerful data warehousing capabilities, the native data ingestion methods provided by Snowflake, such as Snowpipe and the COPY command, often face limitations that hinder scalability, flexibility, and efficiency.

Limitations of the COPY Method

• Data Transformation Overhead: Extensive transformation during the COPY process can introduce overhead, which is better performed post-loading.
• Limited Horizontal Scalability: COPY struggles to scale efficiently with large data volumes, underutilizing warehouse resources.
• File Format Compatibility: Complex formats like Excel require preprocessing for compatibility with Snowflake’s COPY INTO operation.
• Data Validation and Error Handling: Snowflake’s validation during COPY is limited; additional checks can burden performance.
• Manual Optimization: Achieving optimal performance with COPY demands meticulous file size and concurrency management, adding complexity.

Limitations of Snowpipe

• Lack of Upsert Support: Snowpipe lacks direct upsert functionality, necessitating complex workarounds.
• Limited Real-Time Capabilities: While near-real-time, Snowpipe may not meet the needs for instant data availability or complex streaming transformations.
• Scheduling Flexibility: Continuous operation limits precise control over data loading times.
• Data Quality and Consistency: Snowpipe offers limited support for data validation and transformation, requiring additional checks.
• Limited Flexibility: Snowpipe is optimized for streaming data into Snowflake, limiting custom processing and external integrations.
• Support for Specific Data Formats: Snowpipe supports delimited text, JSON, Avro, Parquet, ORC, and XML (using Snowflake XML format), necessitating conversion for unsupported formats.

Tiger’s Snowpark-Based Framework – Transforming Data Ingestion

To address these challenges and unlock the full potential of data ingestion, organizations are turning to innovative solutions that leverage advanced technologies and frameworks. One such solution we’ve built, is Tiger’s Snowpark-based framework for Snowflake.

Our solution transforms data ingestion by offering a highly customizable framework driven by metadata tables. Users can efficiently tailor ingestion processes to various data sources and business rules. Advanced auditing and reconciliation ensure thorough tracking and resolution of data integrity issues. Additionally, built-in data quality checks and observability features enable real-time monitoring and proactive alerting. Overall, the Tiger framework provides a robust, adaptable, and efficient solution for managing data ingestion challenges within the Snowflake ecosystem.

Key features of Tiger’s Snowpark-based framework include:

Configurability and Metadata-Driven Approach:

• Flexible Configuration: Users can tailor the framework to their needs, accommodating diverse data sources, formats, and business rules.
• Metadata-Driven Processes: The framework utilizes metadata tables and configuration files to drive every aspect of the ingestion process, promoting consistency and ease of management.

Advanced Auditing and Reconciliation:

• Detailed Logging: The framework provides comprehensive auditing and logging capabilities, ensuring traceability, compliance, and data lineage visibility.
• Automated Reconciliation: Built-in reconciliation mechanisms identify and resolve discrepancies, minimizing errors and ensuring data integrity.

Enhanced Data Quality and Observability:

• Real-Time Monitoring: The framework offers real-time data quality checks and observability features, enabling users to detect anomalies and deviations promptly.
• Custom Alerts and Notifications: Users can set up custom thresholds and receive alerts for data quality issues, facilitating proactive monitoring and intervention.

Seamless Transformation and Schema Evolution:

• Sophisticated Transformations: Leveraging Snowpark’s capabilities, users can perform complex data transformations and manage schema evolution seamlessly.
• Adaptability to Changes: The framework automatically adapts to schema changes, ensuring compatibility with downstream systems and minimizing disruption.

Data continues to be the seminal building block that determines the accuracy of the output. As businesses race through this data-driven era, investing in robust and future-proof data ingestion frameworks will be key to translating data into real-world insights.

The post Tiger’s Snowpark-Based Framework for Snowflake: Illuminating the Path to Efficient Data Ingestion appeared first on Tiger Analytics.

Their workday is consumed by the arduous task of migrating complex Excel data from legacy systems to Snowflake. They spend hours grappling with detailed Excel files, trying to navigate through multiple headers, footers, subtotals, formulas, macros, and custom formatting. The manual process is time-consuming, and error-prone, and hinders their ability to focus on deriving valuable insights from the data.

To streamline their workday, the data analyst can leverage Snowpark Python’s capabilities to streamline the process. They can effortlessly access and process Excel files directly within Snowflake, eliminating the need for external ETL tools or complex migration scripts. With just a few lines of code, they can automate the extraction of data from Excel files, regardless of their complexity. Formulas, conditional formatting, and macros are handled seamlessly, ensuring data accuracy and consistency.

Many businesses today grapple with the complexities of Excel data migration. Traditional ETL scripts may suffice for straightforward data migration, but heavily customized processes pose significant challenges. That’s where Snowpark Python comes into the picture.

Snowpark Python: Simplifying Excel Data Migration

Snowpark Python presents itself as a versatile tool that simplifies the process of migrating Excel data to Snowflake. By leveraging Snowpark’s file access capabilities, users can directly access and process Excel files within Snowflake, eliminating the need for external ETL tools or complex migration scripts. This approach not only streamlines the migration process but also ensures data accuracy and consistency.

With Snowpark Python, businesses can efficiently extract data from Excel files, regardless of their complexity. Python’s rich ecosystem of libraries enables users to handle formulas, conditional formatting, and macros in Excel files. By integrating Python scripts seamlessly into Snowflake pipelines, the migration process can be automated, maintaining data quality throughout. This approach not only simplifies the migration process but also enhances scalability and performance.

Tiger Analytics’ Approach to Excel Data Migration using Snowpark Python

At Tiger Analytics, we‘ve worked with several Fortune 500 clients on data migration projects. In doing so, we’ve found a robust solution: using Snowpark Python to tackle this problem head-on. Here’s how it works.

We crafted Snowpark code that seamlessly integrates Excel libraries to facilitate data loading into Snowflake. Our approach involves configuring a metadata table within Snowflake to store essential details such as Excel file names, sheet names, and cell information. By utilizing Snowpark Python and standard stored procedures, we have implemented a streamlined process that extracts configurations from the metadata table and dynamically loads Excel files into Snowflake based on these parameters. This approach ensures data integrity and accuracy throughout the migration process, empowering businesses to unlock the full potential of their data analytics workflows within Snowflake. So we’re able to not only accelerate the migration process but also future-proof data operations, enabling organizations to focus on deriving valuable insights from their data.

The advantage of using Snowpark Python is that it enables new use cases for Snowflake customers, allowing them to ingest data from specialized file formats without the need to build and maintain external file ingestion processes. This results in faster development lifecycles, reduced time spent managing various cloud provider services, lower costs, and more time spent adding business value.

For organizations looking to modernize data operations and migrate Excel data from legacy systems into Snowflake, Snowpark Python offers a useful solution. With the right partners and supporting tech, a seamless data migration will pave the way for enhanced data-driven decision-making.

The post Migrating from Legacy Systems to Snowflake: Simplifying Excel Data Migration with Snowpark Python appeared first on Tiger Analytics.

In this blog, we delve into details of what this data is, the unique challenges it poses, and the key business areas that can benefit from the use of analytics. We also share our experiences in developing these tools and how they have helped our clients in the BPO industry.

The Information Ocean

The interaction between BPO agents and customers generates huge volumes of both structured and unstructured (text, audio) data. On the one hand, you have the call data that measures metrics such as the number of incoming calls, time taken to address issues, service levels, and the ratio of handled vs abandoned calls. On the other hand, you have customer data measuring satisfaction levels and sentiment.

Insights from this data can help deliver significant value for your business whether it’s around more call resolution, reduced call time & volume, agent & customer satisfaction, operational cost reduction, growth opportunities through cross-selling & upselling, or increased customer delight.
The trick is to find the balance between demand (customer calls) and supply (agents). An imbalance can often lead to revenue losses and inefficient costs and this is a dynamic that needs to be facilitated by processes and technology.

Challenges of Handling Data

When you are handling such sheer volumes of data, the challenges too can be myriad.
Our clients wage a daily battle with managing these vast volumes, harmonizing internal and external data, and driving value through them. For those that have already embarked on their analytical journey, the primary goals are finding the relevance of what they built, driving scalability, and leveraging new-age predictive tools to drive ROI.

Delivering Business Value

Based on our experience, the business value delivered from advanced Analytics in the BPO industry is unquestionable, exhaustive and primarily influences these key aspects:

1) Call Management

Planning agent resources based on demand (peak and off-peak) and skillsets accounting for how long they take to resolve issues can impact business costs. AI can help automate the process to help optimize costs We have built an automated and real-time scheduling and resource optimization tool that has led one of our BPO clients to a cost reduction of 15%.

2) Customer Experience

Call center analytics give agents access to critical data and insights to work faster and smarter, improve customer relationships and drive growth. Analytics can help understand the past behavior of a customer/similar customers and recommend products or services that will be most relevant, instead of generic offers. It can also predict which customers are likely to need proactive management. Our real-time cross-selling analytics has led to a 20% increase in revenue.

3) Issue Resolution

First-call resolution refers to the percentage of cases that are resolved during the first call between the customer and the call center. Analytics can help automate the categorization process of contact center data by building a predictive model. This can help with a better customer servicing model achieved by appropriately capturing the nuances of customer chats with contact centers. This metric is extremely important as it helps in reducing the customer churn rate.

4) Agent Performance

Analytics on call-center agents can assist in segmenting those who had a low-resolution rate or were spending too much time on minor issues, compared with top-performing agents. This helps the call center resolve gaps or systemic issues, identify agents with leadership potential, and create a developmental plan to reduce attrition and increase productivity.

5) Call Routing

Analytics-based call routing is based on the premise that records of a customer’s call history or demographic profile can provide insight into which call center agent(s) has the right personality, conversational style, or combination of other soft skills to best meet their needs.

6) Speech Analytics

Detecting trends in customer interactions and analyzing audio patterns to read emotions and stress in a speaker’s voice can help reduce customer churn, boost contact center productivity, improve agent performance and reduce costs by 25%. Our tools have clients in predicting member dissatisfaction to achieve a 10% reduction in first complaints and 20% reduction in repeat complaints.

7) Chatbots and Automation

Thanks to the wonders of automation, we can now enhance the user experience to provide personalized attention to customers available 24/7/365. Reduced average call duration and wage costs improve profitability. Self-service channels such as the help center, FAQ page, and customer portals empower customers to resolve simple issues on their own while deflecting more cases for the company. Our AI-enabled chatbots helped in strengthening engagement and quicker resolutions of 80% of user queries.

Lessons from The Philippines

Recently, in collaboration with Microsoft, we conducted a six-week Data & Analytics Assessment for a technology-enabled outsourcing firm in the Philippines. The client was encumbered by complex ETL processes, resource bottlenecks on legacy servers, and a lack of UI for troubleshooting leading to delays in resolution and latency issues. They engaged Tiger Analytics to assess their data landscape.

We recommended an Enterprise Data Warehouse modernization approach to deliver improved scalability & elasticity, strengthened data governance & security, and improved operational efficiency.

We did an in-depth assessment to understand the client’s ecosystem, key challenges faced, data sources, and their current state architecture. Through interactions with IT and business stakeholders, we built a roadmap for a future state data infrastructure that would enable efficiency, scalability, and modernization. We also built a strategic roadmap of 20+ analytics use cases with potential ROI across HR and contact center functions.

The New Era

Today, the Philippines has been recognized as the BPO capital of the world. The competition will toughen both from new players and existing ones. A digital transformation is underway in the BPO industry. Success in this competitive space lies with companies that will harness the huge volume of data they have into meaningful and actionable change.

The post When Opportunity Calls: Unlocking the Power of Analytics in the BPO Industry appeared first on Tiger Analytics.