Customer Service - Tiger Analytics Fri, 22 Dec 2023 08:12:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 https://www.tigeranalytics.com/wp-content/uploads/2023/09/favicon-Tiger-Analytics_-150x150.png Customer Service - Tiger Analytics 32 32 Boosting customer call resolution for a UK retail bank https://www.tigeranalytics.com/perspectives/case-study/boosting-customer-call-resolution-for-a-uk-retail-bank/ Thu, 29 Jun 2023 19:05:59 +0000 http://tigernew1.wpenginepowered.com/?post_type=case-study&p=18801 Tiger Analytics implemented a deep learning-based solution that used an active learning loop to analyze call resolution based on customer conversations, quickly creating an 85% accurate model with 100% coverage.

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]]> Telecom player significantly improved campaign engagement with propensity modeling https://www.tigeranalytics.com/perspectives/case-study/telecom-player-significantly-improved-campaign-engagement-with-propensity-modeling/ Wed, 03 May 2023 18:26:38 +0000 http://tigernew1.wpenginepowered.com/?post_type=case-study&p=18770 Tiger Analytics built an ML model to assess email response propensity, unveiling key drivers. It identified over 80% of potential email openers and top-decile customers.

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